Head of Revenue Operations

About the Role

We are supporting a growing healthcare technology and services company in the search for a Head of Revenue Operations. This is a senior, high-impact role responsible for designing, owning, and scaling the revenue operations function to enable predictable, sustainable growth.

The Head of Revenue Operations will serve as the connective layer across Sales, Marketing, Customer Success, and Finance, ensuring alignment, operational rigor, and clear visibility into revenue performance. This role is ideal for someone who thinks holistically about revenue, enjoys building from the ground up, and brings both strategic perspective and hands-on execution.

Key Responsibilities

Own the Revenue Operations Strategy

Design and implement a scalable, end-to-end revenue operations framework that supports current growth and future expansion

Establish clear operating rhythms, planning processes, and governance across the revenue organization

Act as a strategic partner to executive leadership, providing a unified view of revenue performance and growth opportunities

Build and Lead the Revenue Operations Team

Hire, mentor, and lead a growing team across marketing ops, sales ops, and customer success ops

Set clear goals, development plans, and performance expectations

Foster a culture of accountability, continuous improvement, and data-driven decision-making

Drive Revenue Intelligence and Analytics

Develop and maintain forecasting models, dashboards, and KPI frameworks across the full customer lifecycle

Provide leadership with timely, accurate insights into pipeline health, bookings, retention, expansion, and churn

Own revenue data definitions, quality, and reporting consistency

Improve Go-To-Market Efficiency

Partner closely with Sales, Marketing, Customer Success, and Finance leaders to identify friction points

Design and implement process improvements that increase efficiency, consistency, and scalability

Ensure smooth handoffs across the customer journey, from lead through renewal

Systems, Data, and Process

Ownership

Own and optimize the revenue technology stack, including CRM, marketing automation, and customer success tools

Build durable, well-documented processes that scale with the business

Ensure strong data governance, hygiene, and operational discipline across all GTM systems

What Success Looks Like

Leadership trusts forecasts, dashboards, and revenue insights

GTM teams operate with clarity, consistency, and efficiency

Revenue processes are scalable, documented, and continuously improving

Revenue Operations is viewed as a strategic partner, not a support function

The business makes faster, better decisions based on reliable data

Qualifications and Experience

10+ years of experience in Revenue Operations, Sales Operations, or a related field

5+ years of experience building and leading teams

Proven track record designing and scaling revenue operations in a growing organization

Deep expertise in forecasting, KPI design, dashboards, and revenue analytics

Strong ownership mindset around CRM and GTM tooling

Fluency in English (spoken and written) is required

Ability to balance strategic thinking with hands-on execution

Strong cross-functional influence and communication skills

Experience documenting processes in tools like Confluence is a plus

Hands-on experience with HubSpot (marketing, sales, and customer success) strongly preferred

Who Is a Strong Fit

You are someone who:

Thinks in terms of revenue outcomes, not just tools or reports

Enjoys creating structure where it doesn’t yet exist

Values data integrity, clear processes, and operational excellence

Can move comfortably between strategy and detail

Is comfortable operating in an English-speaking, U.S.-based business environment

Is motivated by working in a mission-driven healthcare environment